POLICE THE POLICE DEPARTMENT Privacy Notice
I. Introduction / II. Overview / III. Data collections and uses / IV. Choice and transparency / V. Updates to this notice
When you use POLICE THE POLICE DEPARTMENT, you trust us with your data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this and our privacy overview, which highlights key points about our privacy practices.
Last modified: November 12, 2019
Effective date: December 12, 2019
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This notice applies to Clients of POLICE THE POLICE DEPARTMENT’s services anywhere in the world, including Clients of POLICE THE POLICE DEPARTMENT’s apps, websites, features, or other services.
This notice describes how POLICE THE POLICE DEPARTMENT and its affiliates collect and use personal data. This notice applies to all Clients of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice, such as the POLICE THE POLICE DEPARTMENT Freight Privacy Notice. This notice specifically applies explicitly to:
- Clients: individuals who request or receive videotaping services
- Drivers: individuals who provide, or submit applications to POLICE THE POLICE DEPARTMENT to provide, transportation individually or through partner transportation companies
- POLICE THE POLICE DEPARTMENT to provide, or other services
This notice also governs POLICE THE POLICE DEPARTMENT’s other collections of personal data in connection with POLICE THE POLICE DEPARTMENT’s services. For example, we may collect the contact information of individuals who use accounts owned by POLICE THE POLICE DEPARTMENT for Business customers or of owners or employees of POLICE THE POLICE DEPARTMENT or we may collect other personal data in connection with our mapping technology and features.
All those subject to this notice are referred to as “Clients” in this notice.
In addition, please note the following:
- For clients without an POLICE THE POLICE DEPARTMENT account: The personal data of clients who request RRVTS arranged by the owners of an POLICE THE POLICE DEPARTMENT account, such as when a client requests services arranged by the owner of an POLICE THE POLICE DEPARTMENT Health account (such as a hospital or healthcare provider), is processed in accordance with our contract with the owner of that account, and not as otherwise described in this notice. Such processing may include sharing of Client location data with the owner of that account. Please contact the owner of such account for more information.
Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.
B. POLICE THE POLICE DEPARTMENT LLC, is the data controller for the personal data collected in connection with use of POLICE THE POLICE DEPARTMENT’s services anywhere else.
POLICE THE POLICE DEPARTMENT LLC. is the data controller for the personal data collected in connection with use of POLICE THE POLICE DEPARTMENT’s services anywhere else. We process personal data inside the United States. The personal data of Clients outside the United States is transferred on the basis of mechanisms approved under applicable laws.
III. Data collections and uses
A. The data we collect
POLICE THE POLICE DEPARTMENT collects:
- Data provided by Clients to POLICE THE POLICE DEPARTMENT, such as during account creation
- Data created during the use of our services, such as location, app usage, and device data
- Data from other sources, such as POLICE THE POLICE DEPARTMENT partners and third parties that use POLICE THE POLICE DEPARTMENT APIs
The following data is collected by or on behalf of POLICE THE POLICE DEPARTMENT:
1. Data provided by Clients. This includes:
- Client profile: We collect data when Clients create or update their POLICE THE POLICE DEPARTMENT accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including driver’s license numbers and images, birthdate, signature, and photo. This also includes vehicle or insurance information of drivers and Client settings. We may use the photos submitted by drivers and/or delivery partners to verify their identities through facial recognition technologies. For more information, please see the section titled “How we use personal data.”
- We do not do background checks on our drivers:
- Client content: We collect the information Clients submit when they contact POLICE THE POLICE DEPARTMENT customer support, provide ratings or compliments for other Clients or restaurant partners, or otherwise contact POLICE THE POLICE DEPARTMENT. This may include feedback, photographs, or other recordings collected by Clients.
2. Data created during the use of our services. This includes:
- Location data: We collect precise or approximate location data from a Client’s mobile device enabled by the Client. For drivers and delivery partners, POLICE THE POLICE DEPARTMENT collects this data when the POLICE DEPARTMENT app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. For Clients, delivery recipients, and renters, POLICE THE POLICE DEPARTMENT collects this data when the POLICE DEPARTMENT app runs in the foreground. In certain regions (which do not include the European Union), POLICE THE POLICE DEPARTMENT may also collect this data when the POLICE DEPARTMENT app runs in the background of the Client’s mobile device. Clients, delivery recipients, and renters may use the POLICE DEPARTMENT apps without enabling POLICE THE POLICE DEPARTMENT to collect location data from their mobile devices. However, this may affect some functionality available in POLICE DEPARTMENT apps. For example, a client who has not enabled location data collection will have to enter their address manually. Besides, the location data collected from a driver or rental device during a Video Taping Service Request will be linked to the Client’s or renter’s account, even if they have not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
- Transaction information: We collect transaction information related to our services, including the type of services requested or provided, order details, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
- Usage data: We collect data about how Clients interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes, and other system activity, type of browser, and third-party sites or services used before interacting with our services. We collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
- Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems, and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
- Communications data: We enable Clients to communicate with each other and POLICE THE POLICE DEPARTMENT through POLICE THE POLICE DEPARTMENT’s mobile apps and websites. For example, we enable drivers and Clients, and restaurants or delivery partners and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, POLICE THE POLICE DEPARTMENT receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. POLICE THE POLICE DEPARTMENT may also use this data for customer support services (including to resolve disputes between Clients), for safety and security purposes, to improve our products and services, and for analytics.
- Rental devices data: We collect data generated by rental devices, such as bicycles, scooters, or other light electric vehicles or devices, when they’re in use. This includes the date and time of use, and the location, route, and distance traveled. To the extent permitted by law, the location data collected from the rental device during the Video Taping Service Request will be linked to the renter’s account, even if they have not enabled POLICE THE POLICE DEPARTMENT to collect location data from their mobile device.
3. Data from other sources. This includes:
- Client feedback, such as ratings, feedback, or compliments.
- Clients are participating in our referral programs. For example, when a Client refers to another person, we receive the referred person’s data from that Client.
- POLICE THE POLICE DEPARTMENT account owners who request services for or on behalf of other Clients, or who enable such Clients to request or receive services through their accounts. This includes owners of POLICE THE POLICE DEPARTMENT for Business accounts.
- Clients or others are providing information in connection with claims or disputes.
- POLICE THE POLICE DEPARTMENT business partners through which Clients create or access their POLICE THE POLICE DEPARTMENT account, such as payment providers, social media services, or apps or websites that use POLICE THE POLICE DEPARTMENT’s APIs or whose APIs POLICE THE POLICE DEPARTMENT uses.
- POLICE THE POLICE DEPARTMENT business partners in connection with the POLICE DEPARTMENT Visa Card to the extent disclosed in the terms and conditions for the card.
- Vendors help us verify Clients’ identity, background information, and eligibility to work for regulatory, safety, and security purposes.
- Insurance, vehicle, or financial services providers for drivers and/or delivery partners.
- Partner transportation companies (for drivers or delivery partners who use our services through an account associated with such a company).
- Publicly available sources.
- Marketing service providers.
POLICE THE POLICE DEPARTMENT may combine the data collected from these sources with other data in its possession.
B. How we use personal data
POLICE THE POLICE DEPARTMENT collects and uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use the data we collect:
- To enhance the safety and security of our Clients and services
- For customer support
- For research and development
- To enable communications between Clients
- To send marketing and non-marketing communications to Clients
- In connection with legal proceedings
POLICE THE POLICE DEPARTMENT does not sell or share Client personal data with third parties for their direct marketing, except with Clients’ consent.
POLICE THE POLICE DEPARTMENT uses the data it collects for purposes including:
1. Providing services and features. POLICE THE POLICE DEPARTMENT uses the data we collect to provide, personalize, maintain, and improve our products and services.
This includes using the data to:
- Create and update Clients’ accounts.
- Verify drivers’ identity, background history, and eligibility to work.
- Enable transportation and other services.
- Offer, process, or facilitate payments for our services.
- Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions connected with our services.
- Track and share the progress of rides or deliveries.
- Enable features that allow Clients to share information with other people, such as when Clients submit a compliment about a driver, when delivery recipients provide feedback for a restaurant or delivery partner, refer a friend to POLICE THE POLICE DEPARTMENT, split fares, or share ETA and location with their contacts.
- Enable features to personalize Clients’ POLICE THE POLICE DEPARTMENT accounts, such as creating bookmarks for favorite places, and to enable quick access to previous destinations. We may, for example, present a POLICE THE POLICE DEPARTMENT Eats Client with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
- Enable Accessibility features that make it easier for Clients with disabilities to use our services, such as those that enable deaf or hard-of-hearing drivers to alert the Clients of their disabilities, allow only text messages from Clients, and enable receipt of flashing Video Taping Service Request request notifications instead of sound notifications on their mobile device.
- Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and Clients. This includes:
- Screening Clients, drivers, and delivery partners before enabling their use of our services and at subsequent intervals, including thorough reviews of background checks, where permitted by law, to help prevent our services by unsafe drivers and/or Clients.
- Using data from drivers’ or delivery partners’ devices to help identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery partners’ devices to verify the type of vehicles they used to provide deliveries.
- In certain regions, using information derived from driver’s license photos and other photos submitted to POLICE THE POLICE DEPARTMENT, for safety and security purposes. This includes POLICE THE POLICE DEPARTMENT’s Real-Time ID Check feature, which prompts drivers and delivery partners to share a selfie before going online to help ensure that the driver or delivery partner using the app matches the POLICE DEPARTMENT account we have on file. This also includes comparing photographs that we have on file against photographs (i) of other Clients to prevent identity-borrowing, and (ii) from public databases to verify Client identity.
- Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.
- Using Client ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating drivers and delivery partners with low ratings or who otherwise violated such guidelines in certain countries.
3. Customer support. POLICE THE POLICE DEPARTMENT uses the information we collect (including recordings of customer support calls with notice to and the consent of the Client) to provide customer support, including to:
- Direct questions to the appropriate customer support person
- Investigate and address Client concerns
- Monitor and improve our customer support responses and processes
4. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the Client experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
5. Enabling communications between Clients. For example, a driver may message or call a Client to confirm a pickup location. A client may contact a driver to retrieve a lost item, or a restaurant or delivery partner may call a delivery recipient with information about their order.
6. Marketing. POLICE THE POLICE DEPARTMENT may use the data we collect to market our services to our Clients. This includes sending Clients communications about POLICE THE POLICE DEPARTMENT services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.
We may also send communications to our Clients about products and services offered by POLICE THE POLICE DEPARTMENT partners. For example, if a Client has placed a POLICE THE POLICE DEPARTMENT Eats order, we may provide recommendations, promotions, or ads about similar food offered by other POLICE THE POLICE DEPARTMENT partners. Although we may send Clients communications about POLICE THE POLICE DEPARTMENT partners’ products and services, we do not sell Clients’ data to or share it with such partners or others for their direct marketing or advertising, except with Clients’ consent.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on Client location, past use of POLICE THE POLICE DEPARTMENT’s services, and Client preferences and settings.
We may also send Clients communications regarding elections, ballots, referenda, and other political and notice processes related to our services. For example, POLICE THE POLICE DEPARTMENT has notified some Clients by email of ballot measures or pending legislation relating to the availability of POLICE THE POLICE DEPARTMENT’s services in those Clients’ areas.
7. Non-marketing communications. POLICE THE POLICE DEPARTMENT may use the data we collect to generate and provide Clients with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t to market the services or products of POLICE THE POLICE DEPARTMENT or its partners.
8. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to the use of POLICE THE POLICE DEPARTMENT’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
9. Automated decision-making
We use personal data to make automated decisions relating to the use of our services. This includes:
- Enabling dynamic pricing, in which the price for a videotaping service request for POLICE THE POLICE DEPARTMENT is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic.
- Matching available drivers to clients are requesting services. Clients can be matched based on availability, proximity, and other factors. Please see here for further information about our matching process.
- Determining drive partner ratings and deactivating drivers, clients with low ratings. For more information about how ratings are determined and used, please see here for client ratings, driver ratings, and here. Please also see the section below titled “Ratings look-up” for further information.
- Deactivating clients identified as having engaged in fraud or activities that may otherwise harm POLICE THE POLICE DEPARTMENT, its Clients, and others. In some cases, such as when a Client is determined to be abusing POLICE THE POLICE DEPARTMENT’s referral program, such behavior may result in automatic deactivation.
- Using driver location information and communications between clients and drivers to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a client's request to induce a cancellation, we will not charge the clients a cancellation fee. We will adjust the amounts paid to the driver to omit such a fee. To object to such adjustment, please contact POLICE THE POLICE DEPARTMENT customer support.
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact POLICE THE POLICE DEPARTMENT customer support.
C. Cookies and third-party technologies
- Authenticating Clients
- Remembering Client preferences and settings
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
- Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
Please see our Cookie Notice for more information regarding cookies and other technologies described in this section.
D. Data sharing and disclosure
Some of POLICE THE POLICE DEPARTMENT’s products, services, and features require that we share data with other Clients or at a Client’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
POLICE THE POLICE DEPARTMENT may share the data we collect:
1. With other Clients
This includes sharing:
- Clients’ first name, rating, and servicing locations with drivers.
- average rating provided by clients; the total number of service requests; length of use of the POLICE DEPARTMENT app; contact information (depending upon applicable laws); and driver, including compliments and other feedback submitted by past Clients. We also provide clients with receipts containing information such as a breakdown of amounts charged, driver or delivery partner first name, photo, route map, and other information required on invoices in the country or region where the driver or delivery partner operates.
- For those who participate in POLICE THE POLICE DEPARTMENT’s referral program, we share certain personal data of referred Clients, such as Video Taping Service Request count, with the Client who referred them to the extent relevant to determining the referral bonus.
2. At the Client’s request
This includes sharing data with:
- Other people at the Client’s request. For example, we share a Client’s ETA and location with a friend when requested by that Client, or a Client’s Video Taping Service Request information when they split a fare with a friend.
- POLICE THE POLICE DEPARTMENT business partners. For example, if a Client requests a service through a partnership or promotional offering made by a third party, POLICE THE POLICE DEPARTMENT may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurant partners or other POLICE THE POLICE DEPARTMENT business partners and their clients in connection with promotions, contests, or specialized services.
3. With the general public
Questions or comments from Clients submitted through public forums such as POLICE THE POLICE DEPARTMENT blogs and POLICE THE POLICE DEPARTMENT social media pages may be viewable by the public, including personal data included in the questions or comments submitted by a Client.
4. With the POLICE DEPARTMENT account owner
If a Client requests RRVTS using an account owned by another party, we may share their SERVICE information, including real-time location data, with the owner of that account. This occurs, for example, when:
- A Client uses their employer’s POLICE THE POLICE DEPARTMENT for Business profile, such as when they take Video Taping Service Requests arranged through POLICE THE POLICE DEPARTMENT Central
- A driver or delivery partner uses an account owned by or associated with a POLICE THE POLICE DEPARTMENT partner transportation company or restaurant
- A Client takes a Video Taping Service Request arranged by a friend or under a Family Profile
- A delivery partner acts as a substitute (the UK only)
5. With POLICE THE POLICE DEPARTMENT subsidiaries and affiliates
We share data with our subsidiaries and affiliates to provide our services or conduct data processing on our behalf. For example, POLICE THE POLICE DEPARTMENT processes and stores data in the United States on behalf of its international subsidiaries and affiliates.
6. With POLICE THE POLICE DEPARTMENT service providers and business partners
POLICE THE POLICE DEPARTMENT provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
- Payment processors and facilitators
- Background check and identity verification providers (drivers and delivery partners only)
- Cloud storage providers
- Marketing partners and marketing platform providers, including social media advertising services
- Data analytics providers
- Research partners, including those performing surveys or research projects in partnership with POLICE THE POLICE DEPARTMENT or on POLICE THE POLICE DEPARTMENT’s behalf
- Vendors that assist POLICE THE POLICE DEPARTMENT to enhance the safety and security of its apps
- Consultants, lawyers, accountants, and other professional service providers
- Fleet partners
- Insurance and financing partners
- Lime and other local providers
- Restaurant partners and/or their point of sale providers
- Vehicle solution vendors or third-party vehicle suppliers
7. For legal reasons or in the event of a dispute
POLICE THE POLICE DEPARTMENT may share Clients’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, Client agreements, or other policies; to protect POLICE THE POLICE DEPARTMENT’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your data, including Video Taping Service Request or order information, with the owner of that credit card.
Please see POLICE THE POLICE DEPARTMENT’s Guidelines for Law Enforcement Authorities for more information.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
POLICE THE POLICE DEPARTMENT may share a Client’s data other than as described in this notice if we notify the Client, and they consent to the sharing.
E. Data retention and deletion
POLICE THE POLICE DEPARTMENT retains Client profile, transaction, and other personal data for as long as a Client maintains their POLICE THE POLICE DEPARTMENT account.
POLICE THE POLICE DEPARTMENT may retain certain Client data after receiving an account deletion request if necessary to comply with legal requirements.
POLICE THE POLICE DEPARTMENT retains Client profile, transaction, and other information for as long as a Client maintains their POLICE THE POLICE DEPARTMENT account. For drivers and delivery partners, POLICE THE POLICE DEPARTMENT also retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their POLICE THE POLICE DEPARTMENT account.
Clients and delivery recipients may request the deletion of their account at any time through the Settings > Privacy menus in the POLICE DEPARTMENT app or through POLICE THE POLICE DEPARTMENT’s Help Center. Following such requests, POLICE THE POLICE DEPARTMENT deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, POLICE THE POLICE DEPARTMENT retains location, device, and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention, and detection, and research and development. In certain circumstances, POLICE THE POLICE DEPARTMENT may be unable to delete a Client’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolving the issue preventing deletion, POLICE THE POLICE DEPARTMENT will delete the account as described above.
POLICE THE POLICE DEPARTMENT may also retain certain information if necessary for safety, security, and fraud prevention. For example, if POLICE THE POLICE DEPARTMENT deactivates a Client’s account because of unsafe behavior or security incidents, POLICE THE POLICE DEPARTMENT may retain certain information to prevent that client from opening a new POLICE THE POLICE DEPARTMENT account in the future.
F. Grounds for processing
We only collect and use personal data, where we have lawful grounds to do so. These include processing Client personal data to provide requested services and features, for purposes of POLICE THE POLICE DEPARTMENT’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our Clients are located, but generally include personal processing data:
a. To provide requested services and features
To provide our services, we must collect and use certain personal data. This includes:
- Client profile data, which we use to establish and maintain Client accounts; verify Client identity; communicate with Clients about their Video Taping Service Requests, orders, and accounts; and enable Clients to make payments or receive earnings
- Background Video Taping Service Request information, which is used to verify an applicant’s eligibility to be a driver or delivery partner
- Driver and delivery partner location data, which we use to track Video Taping Service Requests and assist with navigation
- Usage data, which is necessary to maintain, optimize, and enhance POLICE THE POLICE DEPARTMENT’s services, including to determine incentives, connect Clients and drivers, and calculate costs of Video Taping Service Requests and driver earnings
- Transaction information
- Information relating to customer support
b. For purposes of the legitimate interests of POLICE THE POLICE DEPARTMENT or other parties
This includes using personal data to maintain and enhance our clients’ safety and security. For example, we use personal data to prevent our services by Clients who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned Clients to prevent their use of POLICE THE POLICE DEPARTMENT’s apps. We also use usage data to prevent matching clients and drivers for whom there is a higher risk of conflict (for instance, because they have been the subject of prior complaints from other Clients).
This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing POLICE THE POLICE DEPARTMENT’s Terms of Service.
It also includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and protecting the rights and safety of others.
c. To fulfill POLICE THE POLICE DEPARTMENT’s legal obligations
For example, POLICE THE POLICE DEPARTMENT is subject to laws and regulations in many cities and countries that require it to collect and retain data about our Clients’ Video Taping Service Requests and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws.
POLICE THE POLICE DEPARTMENT may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties under legal processes. For more information about such sharing, please see POLICE THE POLICE DEPARTMENT’s Guidelines for Law Enforcement Authorities - the United States, Guidelines for Law Enforcement Authorities - Outside the US Guidelines for Third-Party Data Requests and Service of Legal Documents.
d. With the consent
POLICE THE POLICE DEPARTMENT may collect and use personal data based on the Client’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected based on consent and will be deleted once no longer necessary for the purposes collected.
A Client who has provided consent to a collection or use of their data can revoke it. However, the Client will not be able to use any service or feature that requires collection or use of that personal data.
IV. Choice and transparency
POLICE THE POLICE DEPARTMENT enables Clients to access and control the data that POLICE THE POLICE DEPARTMENT collects, including through:
- In-app settings
- Device permissions
- In-app rating pages
- Marketing opt-outs
POLICE THE POLICE DEPARTMENT also enables Clients to request access to or copies of their data, changes, or updates to their accounts, deleting their accounts, or that POLICE THE POLICE DEPARTMENT restrict its processing of Client personal data.
A. Privacy settings
Settings menus in the POLICE DEPARTMENT app for Clients give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from POLICE THE POLICE DEPARTMENT. Information about these settings, how to set or change these settings, and the effect of turning off these settings are described below.
- Location data
POLICE THE POLICE DEPARTMENT uses Clients’ device location services to make it easier to ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support.
Clients may enable or disallow POLICE THE POLICE DEPARTMENT to collect location data from their mobile devices through the Settings > Privacy menus in the POLICE DEPARTMENT app. Clients and delivery recipients can enable or disallow such collections through the settings on their mobile devices.
- Share Live Location (Clients)
Clients who have enabled POLICE THE POLICE DEPARTMENT to collect location data from their mobile device may also enable POLICE THE POLICE DEPARTMENT to share their location with their driver from the time the ride is requested to the start of the Video Taping Service Request. This can help improve pickups for both drivers and Clients, particularly in crowded areas.
Clients may enable or disable this feature through the Settings > Privacy menus in the POLICE DEPARTMENT app.
- Emergency Data Sharing (Clients)
Clients who have enabled POLICE THE POLICE DEPARTMENT to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes the approximate location when the emergency call was placed; the car’s make, model, color, and license plate information; the Client’s name and phone number; pickup and dropoff locations; and the driver’s name.
Clients may enable or disable this feature through the Settings > Privacy menus or the Safety Center in the POLICE DEPARTMENT app.
- Notifications: account and Video Taping Service Request updates
POLICE THE POLICE DEPARTMENT provides Clients with Video Taping Service Request status notifications and updates related to activity on their account. These notifications are a necessary part of using the POLICE DEPARTMENT app and cannot be disabled. However, Clients may choose how they receive these notifications through the Settings > Privacy menus in the POLICE DEPARTMENT app.
- Notifications: discounts and news
Clients may enable POLICE THE POLICE DEPARTMENT to send push notifications about discounts and news from POLICE THE POLICE DEPARTMENT. Push notifications may be enabled or disabled through the Settings > Privacy menus in the POLICE DEPARTMENT app.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without their permission. These platforms have different methods for how that permission can be obtained. iOS devices notify Clients the first time the POLICE DEPARTMENT app requests permission to access certain types of data and give Clients the option to grant or refuse permission. Android devices notify Clients of the permissions that the POLICE DEPARTMENT app seeks before their first use of the app, and the use of the app constitutes a grant of such permission.
C. rating look-up
After every Video Taping Service Request, drivers and Clients can rate each other on a scale from 1 to 5. An average of those ratings is associated with a Client’s account and is displayed to other Clients for whom they provide or receive services. For example, Client ratings are available to drivers from whom they request transportation, and driver ratings are available to their clients.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and Clients. Clients can see their average rating in the main menu of the POLICE DEPARTMENT app. Drivers can see their average rating after tapping their profile photo in the POLICE DEPARTMENT Driver app.
D. Marketing opt-outs
Clients may opt-out of receiving promotional emails from POLICE THE POLICE DEPARTMENT here. Clients may also opt-out of receiving emails and other messages from POLICE THE POLICE DEPARTMENT by following the unsubscribe instructions in those messages. We may still send Clients who have opted out non-promotional communications, such as receipts for rides or information about their account.
E. Client data requests
POLICE THE POLICE DEPARTMENT provides Clients with various ways to learn about, control, and submit questions and comments about POLICE THE POLICE DEPARTMENT’s handling of their data. To make a request, please go here.
- Accessing data: Clients can ask for an explanation of the data we collect from them and how we use it.
- Receiving data: Clients can ask for a copy of data that POLICE THE POLICE DEPARTMENT collects from them with their consent or as necessary to provide our services.
- Changing or updating data: Clients can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in POLICE THE POLICE DEPARTMENT’s apps or driver portal. They may also ask that POLICE THE POLICE DEPARTMENT change or update their data, including if they believe such data is inaccurate or incomplete.
- Deleting data: Clients may request the deletion of their account through the Settings > Privacy menus in the POLICE DEPARTMENT app, or through POLICE THE POLICE DEPARTMENT’s website (Clients and delivery recipients here; drivers and delivery partners here).
- Objections, restrictions, and complaints: Clients may request that we stop using all or some of their data, or that we limit our use of their data. POLICE THE POLICE DEPARTMENT may continue to process data after such objection or request to the extent required or permitted by law.
Also, depending on their location, Clients may have the right to file a complaint relating to POLICE THE POLICE DEPARTMENT’s handling of their data with the data protection authority in their country. For example, Clients in the European Union and South America may submit such requests to the data protection authorities in their lives.
V. Updates to this notice
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify Clients in advance of the changes through the POLICE DEPARTMENT apps or through other means, such as email. We encourage Clients to periodically review this notice for the latest information on our privacy practices. After such notice, the use of our services by Clients in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.