How do I contact you?
Our Customer Service Center is open from 9am to 6pm U.S. Pacific Standard Time Monday - Friday.

Should you have any questions regarding your merchandise order, please call us toll-free at 855-771-7873.

Our mailing address is as follows:

Attn. Customer Care Department
636 w. 85th street

Los Angeles, CA 90044
Important: Please do not mail cash, checks, or any type of billing/payment information to this address.

· Reviews Guidelines

Review Guidelines

We value your feedback. When writing your review, please follow these guidelines:

o Use the product before reviewing it

o Focus on the product and provide details about why you liked or disliked the product

We may not post your review if it contains:

o Inappropriate language and attitude (profanity, obscenities, or spiteful comments)

o Comments on other reviews

o References to other products, companies and websites

o Personal information such as email addresses, phone numbers, URLs

We will only use your email to notify you in regards to your submission.

Your Display Name will appear with your review. To protect your privacy, please do not use your real name.

By posting, you give us rights to use and post your uploaded review on any media including other websites, social media sites, and other marketing materials.

If you would like to share feedback with us about product selection, pricing, delivery or other customer service issues, please contact us directly.

· Promotional Exclusions

Your sale lists that exclusions may apply. What are those exclusions?

Exclusions typically include: Sale Items, Gift Cards, Media, Hair Creme, Bundle Items, Presales, Diecast Cars, Food Items. Other exclusions may also apply.

Please note, exclusions are subject to change without notice. Exclusions are also noted under 'Details' at checkout for your review.

· Removing an Email Address

How do I unsubscribe from an email list?

You can unsubscribe from the mailing list by locating the 'unsubscribe' link located at the bottom of the newsletter or promotional email. You will be removed from that mailing list within 72 hours with no further actions required.

Should for some reason you continue to receive unwanted electronic mailings after this time, please send an email to [email protected] with the email address in question and the store name email list you would like to be removed from.

· Password Help

How do I retrieve or reset my password?

To change your password, simply sign in to the online store and click the 'Account' link in the top navigation. Options to easily update your account and password are displayed.

If you have forgotten your password, click the 'Sign In' link in the top navigation of the web store. Under the 'Sign In' button you'll see the 'Forgot Password?' text. After you click this text you'll be asked to provide your email address in order to reset your password. Your new password will be emailed to the address you have provided after you click the 'Send Reset Email' button.

Please note, passwords are case sensitive.

· Accessibility Statement

Accessibility Statement

PTPD is committed to facilitating the accessibility of its websites for everyone. PTPD aims to comply with all applicable standards, including the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 up to Level AA (WCAG 2.0 AA). PTPD is proud of our ongoing efforts to ensure that our website is accessible to everyone.

If you experience any difficulty in accessing any part of our website, please call us at 855-771-7873 or email us at [email protected] and we will work with you to provide the information, item, or any assistance you may need to complete any transaction through an alternate communication method that is accessible for you consistent with applicable law (for example, through telephone support).

· COVID-19 Impact

Will COVID-19 impact my order?

Some customers may experience shipping delays as we are taking extra precautions in our fulfillment center to ensure our teams remain safe. Our fulfillment team is working 7 days a week, and we will ship your order as quickly as possible.

Our carriers are also experiencing delays due to high volume which may add additional transit time for domestic orders.

Shipments to destinations outside the US are expected to be delayed by 2-3 weeks due to transportation issues outside of our control. There are several European countries the USPS decided to service via ocean versus air due to a lack of flights. These countries will experience up to 4 weeks of delay (6 total weeks of transit time). These countries are listed below:

o Austria

o Denmark

o Hungary

o Poland

o Sweden

o Czech Republic

o Finland

o Netherlands

o Spain

o Switzerland (Geneva and Zurich)

Additionally, on advice of our shipping partners we are not accepting orders for the following countries on a temporary basis. Carriers are not accepting packages destined for these countries at this time.

o American Samoa

o Angola

o Azerbaijan

o Bermuda

o Bolivia

o Botswana

o Brunei

o Cameroon

o Cayman Islands

o Chad

o Congo

o Cook Islands

o Costa Rica

o Cuba

o Dominica

o Dominican Republic

o Ecuador

o Fiji

o French Polynesia

o Gambia

o Guatemala

o Guinea

o Guyana

o Haiti

o Honduras

o Jordan

o Kiribati

o Kyrgyzstan

o Lao People's Democratic Republic

o Liberia

o Libya

o Madagascar

o Malawi

o Mauritania

o Mauritius

o Mongolia

o New Caledonia

o Panama

o Papua New Guinea

o Rwanda

o Seychelles

o Sierra Leone

o Solomon Islands

o South Africa

o Sudan

o Tajikistan

o Tanzania

o The Democratic Republic Of The Congo

o Timor-leste

o Tonga

o Uganda

o Ukraine

o Vanuatu

o Venezuela

o Yemen

o Zimbabwe

You will receive a confirmation email with tracking once your order has shipped. We thank you for your patience & understanding.